advice for managers

Six tips to boost your remote customer service team in 2021

While the pandemic is continuing to encourage staff to work remotely in many companies, remote working practices are set to become a permanent part of modern working life. When it comes to managing your remote customer service team – the face of your business – the pressure is on to maintain high-quality customer service consistently no matter where your staff are working or what challenges they face.  Here are some ways you can prepare your remote customer service team for top performance in 2021 and beyond.

What makes a good leader in the time of COVID-19?

Many companies are looking to evolve their leadership styles and methods to tackle the multiple challenges of COVID-19. Business-as-usual has been replaced by the need for agility and effective change management, balanced with resilience, empathy and compassion during what remains a highly uncertain time. So, what job skills and personality traits are key to making a good leader in this new environment?