While the pandemic is continuing to encourage staff to work remotely in many companies, remote working practices are set to become a permanent part of modern working life. When it comes to managing your remote customer service team – the face of your business – the pressure is on to maintain high-quality customer service consistently no matter where your staff are working or what challenges they face. Here are some ways you can prepare your remote customer service team for top performance in 2021 and beyond.
While much has changed over the last few months due to COVID-19, one important aspect of management that cannot be overlooked is team morale. Here are five tips to help you ensure the productivity and happiness of your employees remains a top priority during these challenging times.
Many companies are looking to evolve their leadership styles and methods to tackle the multiple challenges of COVID-19. Business-as-usual has been replaced by the need for agility and effective change management, balanced with resilience, empathy and compassion during what remains a highly uncertain time. So, what job skills and personality traits are key to making a good leader in this new environment?
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Continued stress has long been an impediment to a healthy workplace, especially when it leads to burnout — increased mental detachment from the job and reduced effectiveness. As managers play a crucial role in determining how well their organisations navigate the pandemic, here are some suggestions to help you.
During times of uncertainty, it’s important for managers to overcommunicate with their teams and keep them updated, otherwise you could start to see a dip in employee morale. Managers can learn to spot potential morale issues and deal with them head-on. Here are some red flags to look for and suggestions on how to address them.