Shared Services Director


Location:

Dubai

Date posted:

27th March 2019

Employment type:

Permanent

Job reference:

65500-0010914476

Staffing area:

Finance & Accounting


Description

The Company
A leading Construction business that is operating across 3 different continents and continuing to grow.



The Role
Responsible to set up, manage and continuously improve a yet to be created Shared Services Centre based in Dubai.



Key Responsibilities



  • Leading the development of the Shared Services Centre.

  • Identify, plan for and develop strategies, services and activities to support current and future customer needs.

  • Drive efficiency, standardization and cost reduction, with an emphasis on repeatable scalable processes to enable seamless integration of future acquisitions and growth activities.

  • Influence a significantly wider group of business and financial stakeholders to deliver agreed Shared Service Centre objectives and performance.

  • Oversee the development of SLAs with all customer groups, both within and external to Finance.

  • Become a business champion for RPA, automation and SSC financial systems implementation.

  • Identify and implement ongoing improvements of those activities within the different business processes.

  • Manage the relationship with the global finance process owners for R2R, O2C, P2P, Tax and Treasury Manages overall service centre resource allocations.

  • Implements planning, budgeting, and communicates organisational goals.

  • Ensures compliance with policy and procedural directives.

  • Monitors overall Shared Service Centre, teams and individuals' performance.

  • Drives Shared Service Centre staffing through involvement with the selection, training, career development and evaluation programs.

  • Ensures that all controls, policies, activities, and the deployment of resources within the Shared service Centre are consistent with its mission.


Candidate Requirements



  • Experience in setting up and improving a Shared Services Centre or experience of setting up, managing a business process outsourcing (BPO) environment.

  • In-depth finance process knowledge and subject matter expertise especially deep understanding of basic shared service controls and process areas (General Ledger/AP/AR/Fixed Assets).

  • Robust finance process knowledge and subject matter expertise especially deep understanding of advanced shared service controls and process areas (Finance & Management Reporting).

  • Strong communication skills with ability to present concisely and descriptively in both oral and written format to all levels of management.

  • Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Experience managing multiple customers and points of contact.

  • Ability to work successfully in a process-driven environment with courage to challenge the status quo

  • Experience in establishing a new operation with the ability to attract, retain and motivate people.

  • Knowledge of shared service centre, BPO or call centre metrics and systems desired.

  • Strong strategic agility, process engineering, people management.

  • Excellent project management and leadership skills.

  • Extensive leadership experience and exhibits executive presence.

  • Strong negotiation skills desired.


Salary & Benefits



  • 85,000 AED per month

  • Private medical insurance

  • Annual airfare ticket



Dubai

Dubai International Financial Centre (DIFC)
Gate Village 1, Level 1, Office Unit 104, P.O. Box 482100
Dubai
ae
+971 (0) 4 382 6700
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