IT Business Analyst - Retail & Store Operations

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Location : Dubai
Post Date :

Description :

The Role

  • Participate in the development of business requirements collection standards and procedures
  • Gather detailed lists of business requirements by interacting directly with business departments and using standard templates to ensure exhaustiveness of requirements and effective handover
  • Analyze and evaluate end user requirements
  • Support on the yearly IT planning exercise
  • Conduct the required research and develop the required business cases to budget different potential IT projects
  • Participate in the development of the IT initiatives by assessing and prioritizing business needs
  • Coordinate between business departments and IT to collect the required details for all change requests
  • Support relevant IT stakeholders in assessing the effort required per change request
  • Provide regular status updates to the Head of IT PMO.

Candidate Requirements

  • Bachelor's degree in systems engineering, science, information technology, a related field or equivalent work experience
  • 7+ years of hands-on experience in business analysis and requirements collection for an IT department
  • 3+ years of hands-on experience in Core retail solutions
  • 3+ years of hands-on experience in core enterprise applications such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM)
  • Experience with Oracle's products is preferred.


  • Understanding of business processes in the areas of core retail
  • Proficiency in analytic and modeling tools and business case development (e.g. cost-benefit analysis, financial analysis) and tailoring of skills and knowledge of best practices to business needs
  • Strong presentation, interpersonal, problem solving and customer service skills
  • Proven familiarity with best-in-class IT standards (e.g. ITIL)
  • Ability to demonstrate creative thinking and elicit and recognize business problems to be solved or opportunities to be capitalized on
  • Effective written and verbal communication skills (English and Arabic)
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Dubai International Financial Centre (DIFC)
Gate Village 1, Level 1
Phone : +971 (0) 4 382 6700

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