Hiring and management advice

Hiring new team members is one of your most important duties as a manager. It’s also one of the trickiest. How many times have you had a position go unstaffed because you couldn’t find the right fit? Or you found the right fit but lost the candidate to a different company? There are no shortcuts to employee recruitment, but you can get better at it. Get the tips and resources you need to improve your recruitment efforts and land the talent your business needs to succeed.

Six tips to boost your remote customer service team in 2021

While the pandemic is continuing to encourage staff to work remotely in many companies, remote working practices are set to become a permanent part of modern working life. When it comes to managing your remote customer service team – the face of your business – the pressure is on to maintain high-quality customer service consistently no matter where your staff are working or what challenges they face.  Here are some ways you can prepare your remote customer service team for top performance in 2021 and beyond.

Survival tips for working from home with your kids

As it becomes more and more common for people to work from home, you might find yourself doing that with the addition of your kids at home too. Here are a few ideas to help you maintain your productivity and a clear mind while dealing with multiple daily distractions.

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